Terms and Conditions of our Webstore

All intending buyers are advised to read through this page carefully. All policies and rules stated here will apply unconditionally and must receive your full agreement and acceptance before you place your order with us.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com
 

Our Service and Quality Assurance

Thunderscopes.com sells only products obtained through Malaysian Authorised Distributors and all products as such also have a legitimate warranty from the manufacturer through the local distributor. You will not need to apply or wait for the overseas manufacturer's RMA instructions before sending your product in for servicing or repair if it is still under warranty from us.

All products are given a local quality inspection prior to collection for delivery by our appointed logistics agents. This is to ensure that the buyer will received their purchased item in the best condition possible. Therefore buyers do not have to worry about receiving wrong, missing or damaged products at their doorstep, which is the present situation when ordering directly from `grey channels' or sources overseas.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com

For products purchased from us where the warranty period has expired, we will still continue to provide the best possible service as long as the manufacturer is able to provide original parts and the product is not discontinued. Reasonable charges for labour and parts will apply for items sent in without warranty. In the event that original parts are no longer available from the manufacturer, especially in the case of long discontinued products, we can undertake to provide service or repairs using alternative compatible parts, but we will inform the product owner of such a situation before carrying out any job.

Product Warranty

Thunderscopes.com provides a 1 year Limited Warranty for all products unless otherwise stated in the product page. Batteries, whether rechargeable or not, and power adapters included with any product are only warranted for a period of 3 months from the date of delivery.

All warranty claims will have to be processed via email to our service mail box. A unique RMA number will be provided for each case. Do not send any product for service or repair until the RMA number has been given by email in reply. This number must be written or printed securely on the shipping box, together with name, address and contact details of the owner/buyer. All enquiries concerning any product sent in will be referred to by the RMA number to avoid confusion.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com

The warranty covers manufacturing defects but excludes issues caused by wear and tear, accidents, misuse, abuse, acts of god, power supply irregularities, neglect, unauthorized repairs or modification of the product. Minor cosmetic flaws may exist when any product is shipped from the manufacturing facilities. These are not considered as claimable under warranty, as long as they do not negatively affect the functionality of the product.

The warranty does not include transport, delivery or handling charges incurred in the transportation of the equipment/accessories to and from the distributor's service center. All logistics costs will be borne by the buyer at his/her own cost. The buyer can arrange for own delivery and collection directly from our service centre at no extra cost as long as a prior appointment is made with our service representative.

Thunderscopes.com has the right to impose a minimal handling charge of RM50 for any product sent for service if it is found to be not eligible for warranty claims.   

We will fix or replace the product within 30 to 45 days of receiving the RMA item if it is received within the warranty period. 

We reserve the right to reject any warranty claims or impose extra service charges if it is found that the product was not originally purchased from us.

Any product which is not claimed or collected after completion of repair within six months of such notification via email and or telephone call will be disposed off accordingly to recover expenses or cost incurred.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com
 

Software

Any software, if included with any product, on optical disk, is provided on an as is, where is, basis. We will provide instructions on how to obtain replacement copies/upgrades of the software via internet download from the manufacturer's support site if the user is unable to install the software from the optical disk. We cannot guarantee that the software will be fully functional on every personal computer platform. No software training or support will be provided by our service representatives whatsoever.
 

Order & Acceptance

Thunderscopes.com will, upon receipt of an order instruction and proper payment, arrange delivery as fast as possible through appointed logistics agents. In normal cases, this will be carried out within 2 – 4 working days.  However, there can be circumstances beyond our control which may delay the transit period. We will do our best to provide fresh, updated estimated time of arrivals with each buyer of any unusual situation arises. Please refer to the provided airway bill/tracking codes wherever available.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com

In the unlikely event that any product offered for sale becomes unavailable for whatsoever reason, thunderscopes.com reserves the right to cancel any order irrespective of confirmation status of order from our webstore. If payment by credit card, online or direct bank-in has already been processed for any order cancelled by us, thunderscopes.com shall, in the shortest time possible, issue a credit (refund) to the buyer's credit card account or bank account in the amount of the value of the payment made. No claims for damages due to this action will be entertained.

All Prices shown are strictly for purchases online through our webstore and related payment processes. We do not provide for walk-in or self collection shopping.

Any prices, specifications and descriptions of products listed for sale are subject to change without prior notice and may not reflect the latest data available. We reserve the right to make corrections as and when necessary.

Note: If you have any questions or need further clarification please email us at: 2consult @ thunderscopes.com
 

Copyright Matters
All images displayed and text descriptions are the copyright property of Thunderscopes.com or Celestron LLC where applicable.